ckb88 Privacy Policy

To enable ckb88 to provide safe and responsible online casino and sports betting services, we need to collect certain categories of personal information from users who register and use our platform.

Information collected during registration and account use includes:

• Full name as shown on your identity card or passport
• Identity card number (MyKad) or passport number for age and identity verification purposes
• Date of birth — ckb88 only accepts members aged 21 and above
• A valid and active email address
• Mobile phone number for two-factor verification and service communications
• Current residential address
• Details of your chosen payment method, including information related to your e-wallet account or DuitNow and FPX transaction details

In addition to information you provide directly, we also collect usage data automatically when you browse the ckb88 website. This includes IP address, browser type, device type, operating system, pages visited, session duration, and the date and time of access.

ckb88 uses collected personal information solely for legitimate and necessary purposes in operating our online gambling platform. We will not use your data for any other purpose without first obtaining your consent.

The main purposes for data use include:

• Creating and managing your player account
• Processing deposits and withdrawals via supported payment methods
• Verifying your identity and confirming you meet the minimum age requirement of 21 years
• Detecting and preventing fraud, money laundering and platform abuse
• Providing responsive and effective customer support
• Sending information about promotions, bonuses and service updates via email or other communication channels you have agreed to
• Complying with applicable legal requirements and international licensing regulations
• Improving the functionality and performance of the ckb88 website based on usage patterns

ckb88 practises responsible gambling and uses usage data to identify players who may need assistance or guidance on healthy playing habits.

ckb88 makes a clear commitment that your personal information will not be sold, rented or transferred to third parties for marketing or commercial purposes. However, there are limited circumstances where disclosure to certain parties is necessary.

Your information may be shared with:

• Approved payment service providers, including e-wallet processors and online banking platforms, solely to enable financial transactions to be completed
• Technology service providers who assist us in operating the platform infrastructure, subject to strict confidentiality agreements
• Regulatory bodies or legal authorities when required by court order or licensing compliance requirements
• Fraud prevention and cybersecurity service providers who help protect our platform and users

All third parties we work with are required to comply with data protection policies that are equivalent to or stricter than those we apply ourselves.

The security of your personal information is a priority for ckb88. We invest in robust security infrastructure to ensure your data is always protected from unauthorised access, breaches and cyber threats.

Technical security measures we apply include:

• 256-bit Secure Sockets Layer (SSL) encryption on all communications between your browser and our servers
• Two-factor authentication (2FA) for account access to protect against unauthorised entry
• Continuous 24-hour security monitoring to detect suspicious activity
• Password storage using cryptographic hashing algorithms that cannot be reversed
• Isolation of sensitive data environments from public-facing systems
• Regular security audits by qualified third parties

The ckb88 website uses cookies and similar tracking technologies to improve the user experience, analyse website performance and maintain the security of your login session.

Types of cookies used by ckb88 include:

• Session cookies — required to maintain your active session while you are logged in and deleted automatically when you close your browser
• Preference cookies — store settings such as your preferred language and interface customisations for a more personalised experience
• Analytics cookies — help us understand how users interact with the website so we can continue to improve it
• Security cookies — used to verify user identity and prevent fraud

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the full functionality of the ckb88 website, including the ability to log in to your account.

As a ckb88 user, you have certain rights regarding your personal data. We fully respect these rights and provide straightforward mechanisms for you to exercise them.

ckb88 does not retain your personal data longer than necessary for the original purpose of collection, or as required by applicable laws and licensing obligations.

In general, active account data is retained for the duration your account remains active. Once an account is closed or becomes inactive, data will be retained for the period required to comply with legal and licensing obligations, including financial record-keeping requirements. After that period, data will be deleted or anonymised in a secure manner.

Financial transaction records may need to be retained for a longer period to comply with anti-money laundering regulations and audit requirements set by ckb88's international licensing regulatory body.

ckb88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technical requirements, or applicable laws and regulations.

Any material changes to this Privacy Policy will be communicated to registered users via email or through a prominent notice on the ckb88 website. The "Effective Date" at the top of this page will be updated whenever changes are made.

Continued use of the ckb88 platform after changes to the Privacy Policy take effect will be considered your acceptance of the updated terms. We encourage you to review this page from time to time to stay informed about how we protect your data.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact ckb88's Data Privacy Officer by email at [email protected]. Our support team is available in both Bahasa Melayu and English, 24 hours a day.